If your best coordinator quit tomorrow, could anyone else run this agency?
Most independently owned home care and clinic operations run on the owner's memory and a few outdated PDFs. Clearline builds the handbook, the SOPs, and the role scorecards that let your team function without you in the room.
Tell us where things standClient Intake & Care Plan Documentation
We help organizations simplify complexity by transforming complicated operational and people challenges into clear, practical systems that leaders can actually implement.
The signs your documentation isn't keeping up
New hires learn by shadowing, not by reading anything — so every hire takes as long as the last one, and quality depends on who trained them.
Policies live in your head or in a Word doc nobody's opened since 2022, updated only when something goes wrong.
Role expectations are informal, so performance conversations turn into opinions instead of a shared scorecard.
BC employment standards, WorkSafeBC rules, and privacy requirements shift — and nobody's job is to notice when your handbook falls behind.
Three ways to close the gap
New Hire Launchpad
For agencies that need onboarding to stop depending on whoever's free that week.
- Employee Handbook
- Onboarding SOPs
- Entry-role Scorecards
One payment. Delivered within one week.
Department Playbook
For a specific team — care coordination, scheduling, intake — that's outgrown tribal knowledge.
- Department-specific SOPs
- Role Scorecards for the team
- Quality control checkpoints
One payment. Delivered within one week.
Fractional COO Blueprint
For owners who want to step back from day-to-day operations without the agency falling apart.
- Full Employee Handbook (BC ESA + WorkSafeBC + FIPPA compliant)
- Org-wide SOP library — 12–15 processes, every department
- Scorecards for every role in the agency
- 90-Day Implementation Roadmap
- Day 1 walkthrough call with Clearline Operations
- Day 90 compliance review call with Clearline Operations
One payment. Includes two calls and the 90-day roadmap. Most agency owners are the single point of failure for their operation. This removes that risk — permanently.
Built by someone who's had to document under pressure
Clearline Operations was founded on the belief that a home care agency deserves the same operational discipline as any regulated field team — because it is one.
That standard comes from a background in emergency services and operations, where a protocol either works when someone's life depends on it, or it doesn't get written that way twice.
Operations under regulation. Years spent inside emergency medical services, where documentation isn't optional — it's the standard of care.
Talent acquisition. Built and staffed teams where onboarding speed and consistency directly affected coverage and safety.
Labour relations. Direct experience with the employment standards and workplace conduct issues that show up in every healthcare-adjacent handbook.
Who this is built for
Independently owned home care agencies in BC
Homemaking and attendant care providers where the owner is still doing scheduling, HR, and client intake personally — and knows the gaps better than anyone.
- Physiotherapy clinics
- Dental offices
- Medical clinics
Documentation degrades. We check it so you don't have to.
The rules under your handbook don't hold still. A quarterly review keeps your policies current against what's actually changed — not a guess, a check.
BC Employment Standards Act
WorkSafeBC OHS Regulation
BC Human Rights Code
Personal Information Protection Act